Terms of Sale

These terms govern the purchases you make on https://prueba.privateplug.es. Please read them before placing your order: by completing your purchase, you confirm that you are aware of them and accept them. You can save or print them at any time.

1. Who we are

• Seller: David Martín Juberías, self-employed professional, trading as Private Plug
• Tax ID (NIF): 21756093W
• Address: Barcelona 08019, Barcelona, España
• Email: hola@privateplug.es
• Telephone: —
• Website: https://prueba.privateplug.es

2. Purpose and scope

These terms apply to the online sale of sneakers, clothing, accessories and watches to consumers through https://prueba.privateplug.es. To make a purchase, you must be of legal age and have the legal capacity to enter into contracts. We ship to:

• Spain: mainland Spain and the Balearic Islands.
• European Union: all other Member States.
• Canary Islands, Ceuta and Melilla: please contact us before buying. These shipments are subject to customs formalities and import taxes that may change the cost and delivery time. If you are buying as a business or professional, email us at hola@privateplug.es for specific terms.

3. Products

Everything we sell is 100% authentic. We do not deal in replicas. Unless the product page states a different condition, items are new and unworn (deadstock), with their original box and accessories. If an item has any particular feature (for example, a damaged box or a missing accessory), we will state it clearly on the product page. Our photographs and descriptions aim to reflect each product as faithfully as possible. There may be slight differences in colour due to your device's screen. Each product is sold under one of the following modes, indicated on its product page:

• In stock: we hold it on our premises. Dispatched within 24/48 h.
• Available to order: we source it for you through our network of suppliers. Estimated timeframe of 7 to 14 working days.
• Price on request: common for watches and exceptional pieces. We prepare a personalised, no-obligation quote for you. More information in private orders.

4. Prices

• Prices are shown in euros (€) and include the applicable VAT.
• Shipping costs are calculated according to the destination and are always shown before you pay, itemised at checkout.
• The applicable price is the one in force at the time you confirm your order.
• If we detect an obvious pricing error, we will let you know before shipping the order. You may confirm the order at the correct price or cancel it with a full refund of the amount paid.

5. How to buy

1. Bag: add the products and size you want. You can review, change or remove items at any time.
2. Checkout: enter your contact details and shipping address. Before paying, you will see a summary showing the products, price, shipping costs and total. This is the moment to correct any errors in your details.
3. Payment: we redirect you to Stripe's secure payment gateway to complete payment.
4. Confirmation: you will receive a confirmation email with your order summary. The contract is concluded when we send you that confirmation email. The language of the contract is Spanish. We archive the electronic document for each order, and send it to you by email, so that you can consult it whenever you need to. If you would like a copy, ask us at hola@privateplug.es.

6. Payment

Payment is made through Stripe, a regulated payment institution. You can pay by:

• Credit or debit card.
• Apple Pay and Google Pay.
• Other methods shown at checkout at any given time. Private Plug does not see or store your card details. They are handled directly by Stripe, encrypted and in line with the PCI DSS security standard. In accordance with European payment services regulations (PSD2), your bank may ask you for strong customer authentication (3D Secure), for example, a code or a confirmation in its app. For high-value orders, we may ask you for additional confirmation of the payment or of your identity before shipping. We do this to protect your purchase against fraud.

7. Availability and delivery times

In-stock products

These are prepared and shipped within 24/48 working hours. Orders placed before 13:00 on a working day are dispatched that same day.

Items available to order

• Estimated timeframe of 7 to 14 working days from order confirmation. We will keep you informed by email or WhatsApp.
• If we cannot obtain the piece, we will let you know and immediately refund the full amount paid, including shipping costs.
• If the timeframe is exceeded, you may cancel the order at no cost and receive a full refund. In any event, if you do not receive the order within the agreed timeframe or, where no timeframe has been agreed, within a maximum of 30 calendar days, you may terminate the contract in accordance with the law. Shipping conditions, rates and delivery times by destination are set out in delivery and returns.

8. Right of withdrawal

Period

As a consumer, you have the right to withdraw from your purchase without giving any reason within 14 calendar days of receiving the product (whether received by you or by a third party indicated by you, other than the carrier), in accordance with Articles 102 et seq. of the Consolidated Text of the General Law for the Defence of Consumers and Users (TRLGDCU), approved by Royal Legislative Decree 1/2007. If your order includes several products delivered separately, the period runs from receipt of the last one. This right also applies to items available to order.

How to exercise it

Inform us of your decision before the period expires by means of a clear statement:

• By email to hola@privateplug.es, stating your order number.
• By post to Barcelona 08019, Barcelona, España.
• If you prefer, you can use the model withdrawal form at the end of these terms. Its use is not mandatory. We will acknowledge receipt and send you the return instructions. You must return the product within a maximum of 14 calendar days from the date on which you inform us of your decision. The step-by-step process is set out in delivery and returns.

Exceptions

Under Article 103 of the TRLGDCU, the right of withdrawal does not apply, among other cases, to products made to your specifications or clearly personalised (for example, a piece modified or customised at your request). If a private order falls into this category, we will tell you so expressly before you confirm it.

Condition of the returned product

So that we can check that everything is in order, please return the product:

• Unused, in the same condition in which you received it.
• With its original box and all its accessories, tags and documentation.
• With the authenticity seal or tag intact. You may examine the product as you would in a physical shop, for example by trying on sneakers on a clean surface. Under Article 108 of the TRLGDCU, you will be liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning (for example, outdoor use, marked soles, a damaged box or a removed seal). In that case, we may deduct that diminished value from the refund.

Return costs

The direct costs of returning the product are borne by you, unless the product is faulty, does not match your order or the error is ours.

Refund

We will refund all payments received from you, including the original shipping costs (except for any additional cost if you chose a type of delivery other than, and more expensive than, the standard delivery we offer), within a maximum of 14 calendar days from the date on which you inform us of your decision to withdraw.

• The refund will be made using the same payment method you used, unless you have expressly agreed otherwise, at no cost to you.
• We may withhold the refund until we have received the product or until you have supplied proof of having sent it back, whichever is the earlier.

9. Legal guarantee of conformity

All our new products are covered by the 3-year legal guarantee of conformity from delivery, in accordance with Articles 114 et seq. of the TRLGDCU, as amended by Royal Decree-law 7/2021. If a product does not conform to the contract, you are entitled to:

• Its repair or replacement, at your choice, unless one of these is impossible or disproportionate.
• A price reduction or termination of the contract (with a refund of the amount paid), where repair or replacement is not possible or does not resolve the problem, under the terms provided for by law. Termination is not available if the lack of conformity is minor. Unless proven otherwise, any lack of conformity that becomes apparent within 2 years of delivery is presumed to have existed when you received the product. If we sell second-hand products in the future, we will state this clearly on the product page and may agree a shorter guarantee period with you, which will never be less than 1 year from delivery. The guarantee does not cover normal wear and tear, improper use, or damage caused by accident or incorrect maintenance. To make a claim under the guarantee, email us at hola@privateplug.es with your order number, a description of the problem and, if possible, photographs.

10. Authenticity guarantee

We verify every piece before shipping it. If an item bought from Private Plug ever turned out not to be authentic, we will refund the full amount, including all shipping costs. This guarantee is in addition to your legal rights and does not limit them. We explain how we verify each piece on our authenticity page.

11. Watches and high-value items

For your peace of mind and ours, the following applies to watches and high-value items:

• Shipping is insured and the item is hand-delivered against the recipient's signature.
• We may ask you for identity verification before shipping or at the time of delivery, to prevent fraud. We will only request the information that is strictly necessary, which will be processed in accordance with our Privacy Policy.
• Payment may require additional confirmation before the shipment is prepared.
• The watch is delivered with whatever documentation is available for it. It will be covered by the manufacturer's warranty applicable according to the watch's documentation, on the manufacturer's own terms. This commercial warranty is independent of the legal guarantee of conformity, which you retain in all cases.

12. Liability

Private Plug is responsible for performing the contract in accordance with the law. It shall not be liable for delays or failures to perform due to force majeure or to causes beyond its reasonable control, in which case we will inform you and work with you to find the best solution, including cancellation with a full refund. Nothing in these terms limits or excludes the rights granted to you by consumer protection legislation.

13. Customer service and complaints

We're here to help:

• Email: hola@privateplug.es
• Telephone and WhatsApp: —
• Postal address: Barcelona 08019, Barcelona, España We will respond to your complaints as soon as possible and, in any case, within a maximum of one month of receipt. Official complaint forms (hojas oficiales de reclamación) are available to you: request them at hola@privateplug.es and we will provide them.

14. Out-of-court dispute resolution

If we are unable to reach an agreement, you may turn to:

• The consumer arbitration boards (juntas arbitrales de consumo).
• The municipal consumer information offices and the regional consumer authorities of your autonomous community. In Catalonia, the Agència Catalana del Consum (Catalan Consumer Agency). Private Plug is not currently a member of any alternative consumer dispute resolution scheme.

15. Governing law and jurisdiction

These terms are governed by Spanish law, without prejudice to any mandatory consumer protection rules of your country of residence that may apply to you. The courts of your place of residence shall have jurisdiction over any dispute.

16. Amendments

We may update these terms to adapt them to changes in the law or in our service. The version in force at the time you place your order will always apply.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To David Martín Juberías (Private Plug), Barcelona 08019, Barcelona, España, email hola@privateplug.es: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): - Order number: - Product(s): - Ordered on (*) / received on (*): - Name of consumer(s): - Address of consumer(s): - Signature of consumer(s) (only if this form is notified on paper): - Date: (*) Delete as appropriate. Last updated: 1 October 2026. This English version is provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.