Contact
Questions about sizing, an order or a sourcing request? Reach us by email, WhatsApp or the form. A real person replies, Monday to Friday, from Barcelona.
Let's talk
Unsure about a size? Want to know when your order will arrive? Looking for a piece that isn't in the shop? Get in touch. A real person will reply, not a bot.
- Email: hola@privateplug.es
- WhatsApp and phone: —
- Instagram: @privateplug.es
Customer service hours
Monday to Friday, 10:00 to 19:00. If you message us outside these hours, we'll reply on the next working day.
Before you get in touch
- If your question is about an order, have your order number to hand. You can also check its status in Track your order.
- If you're looking for a specific piece, use the private orders form so we can start the search straight away.
- Your answer may already be in our FAQ. We will only use your data to reply to you. More information in our Privacy Policy.
Write to us
Let’s talk
- hola@privateplug.es
- Location
- 08019 Barcelona, España
- Hours
- Monday to Friday, 10:00–19:00